Scott R. Cooley

Resume and ePortfolio

Printable Version (Resume Only): Scott R. Cooley MSU Resume.pdf

Home (517) 333-3151                                         Work (517) 432-6670 ext.310
5939 Blythefield Drive                       4700 South Hagadorn Road – Suite 152
East Lansing, MI  48823                                             East Lansing, MI  48823                                      

Summary of Qualifications

Current Employment

Oct.'04-Present | Michigan State University | East Lansing, MI

Information Technologist II, APA 13

Member of the Data Administration and Security Team in the Administrative Information Services department, Libraries, Computing and Technology unit. See MSU Employment Milestones section of this resume for complete details.

AIS Projects for Internal & External Clients

Aside from work on Kuali and EBSP, I have worked on various forms of written and verbal communications, including the following AIS projects for both internal & external clients (please note: WRITING SAMPLES are embedded into descriptions where possible/appropriate as hyperlinks):

Professional Experience

Oct.'04-Present | Michigan State University | East Lansing, MI

Information Technologist II, APA 13 - (Technical Writer, Editor, Information Developer, Trainer, Team Leader, Software Documentation Manager)

Member of the Data Administration and Security Team in the Administrative Information Services department, Libraries, Computing and Technology unit. See MSU Employment Milestones section of this resume for complete details.

Aug.'04-Oct.’04 | HTC Global Services, Inc. | Troy, MI

Proposal Manager

After the Michigan State University contract expired (and before being hired by MSU), work at the world headquarters in Troy included the preparation and editing of presentations, training materials and proposal documents for various clients.

Dec.'03-Jul.’04 | HTC Global Services, Inc. (MSU Contract) | Troy, MI


Management of all phases of a multi-platform software documentation project (Forms Tracking Utility application for Michigan State University), from design to build to implementation and training.  Development and maintenance of Documentation Requirements and Strategy, Documentation Standards and Procedures, Project Glossary, Document Environment, User Guides, User Reference Manuals, Technical Reference Manuals, System Management Guides, Document Templates, Procedures, Navigation Instructions, Online Help, Marketing Brochures, Education Overview and Training Documents with output in HTML, XML, Word, Adobe PDF, and Open Office.

May.'02-Nov.’03 | Synova, Inc. (Ford Contract) | Troy, MI

Oracle Consultant, Master Trainer, Testing Lead

Winner of Outstanding Service and Quality Award.-Nov.’02, and Outstanding Contributor award for Metrics Repository System, Feb.’03;  Master Trainer (Instructional Designer / Training Administrator) for the eVEREST software development project for Ford Motor Company in Livonia.  Train-the-trainer, technical editing & writing using Oracle Method (AIM), Oracle Tutor Author, Oracle Tutor Publisher, Oracle Courseware applications for web-based creation, publication and delivery of Student Guides, Instructor Guides, Quick Reference Guides, Desk Manuals, Online Help and E-Learning courses. Led QA Testing Team, wrote test scripts using Mercury Test Director.

Aug.'00-Feb.’02 | Oracle Corporation (State of Michigan contract) | Okemos, MI

Staff Consultant, Web Publishing Developer, Business Analyst

Oracle Service Industries, State & Local Consulting, Midwest Region.

Chosen to join Oracle from sub-contract ranks (refer to Capital Systems job below) for project with the State of Michigan.  Increased responsibility, in addition to technical editing & writing, included development & maintenance of an intranet web site with database functionality for a software development project involving the integration of client’s systems.  Participated in "roundtable" meetings with functional experts to  capture business requirements, wrote pseudo-code, & served as documentation standards subject matter expert.

Jun.-Aug.'00 | Capital Systems Professionals (Oracle Contract with State of Michigan) | Lansing, MI

Business Analyst, Software Documentation Standards Manager, Project Librarian

Created electronic & paper master deliverable documentation library; developed templates for module functional & technical design documents;  developed procedural checklist for deliverable documentation sign-off;  developed project-specific documentation standards;  developed technical writer orientation materials;  created & maintained master acronym & terms glossary;  created & implemented document control, versioning, & archiving maintenance guidelines.

Jan.'99-Jun.'00 | IPG Services Corp.(General Motors Contract) | Milford, MI       

Site Administrator, Electronic Information Author & Editor, Team Leader 

"Hand-picked" from previous job (see TPI job below) for work on an electronic service information project, where I developed & implemented GM's innovative Controlled Automotive Service Language (CASL) English standards for translation to foreign languages;  developed Document Type Definition (DTD) templates for increased software efficiency;  configured & maintained project-specific enterprise software including Exceed, ftp, Arbortext & all Microsoft office products; trained new employees; gave presentations;  administered databases;  performed hardware & software troubleshooting & help desk support.

Nov.'97-Jan.'99 | TPI Technologies, Inc.(General Motors Contract) | Warren, MI

Technical Writer, Training Instructor

Designed technical training programs & served as an instructor for custom database  authoring & editing software for electronic service information for www site, cdrom & paper manuals that included text, links, graphics, electrical schematics, thumbnails, hotspots, & diagnostic tables.  Responsible for training & orientation of new employees.  Relied upon for "superuser" database status, expertise in Standard Generalized Markup Language (SGML) & development of "user friendly" preparation standards & guidelines.


1997 | Cooley Law School (three terms) | Lansing, MI

Completed three consecutive terms, decided it wasn't for me;  left voluntarily & in good academic standing.                      

May,'89 | Bachelor of Arts (in English) Albion College | Albion, MI

Journalism Concentration;  State of Michigan Competitive Scholarship Winner;  Staff Writer for The Pleiad, Albion College Weekly Newspaper;  Independent Fraternity President;  Tennis Team, Sailing Team, Co-Captain of Ski Team.


Nov.'97-present | Society for Technical Communication | member

Member of both the Academic and Management special interest groups.

Jan.'00-present | American Society of Composers, Authors & Publishers | member


Also Available: 

Writing Samples, References, and Complete Listing of Computer Skills

Contact Information

MSU People Search Employee Info:MSU: Cooley, Scott Richard

AIS Directory:Cooley, Scott

Kuali Foundation Confluence Wiki Profile Page:KUALI: Scott Cooley

AIS Data Administration and Security Team: Data Administration Team Web Site

Work Phone: (517) 432-6670 ext. 310

Work E-Mail:

Skype Address: scottrcooley

Physical Address: Map To My Office @ Hannah Tech & Research Bldg.(AIS East)

Employment Highlights at MSU

Career Highlight Timeline (horizontally-scrollable)

December, 2003:  Contracted by MSU to write user guides, online help and training materials for the Forms Tracking Utility (FTU) project while employed as a Consultant with HTC Global Services. October, 2004:  Hired by MSU for a two-year, off-dated position as an Information Technologist I, Level 12 to work on user documentation projects for Administrative Information Services. 2004-2006:  Training certifications obtained through MSU and Libraries, Computing & Technology Training Programs in Web Writing, Visio Professional, Quality Service, and Camtasia software. October, 2005:  Successfully completed the 1-year probationary period of employment at MSU with an exemplary attendance record. December, 2005:  AIS Management made the decision to make Scott a long-term, regular employee by changing from the off-dated postion status. February, 2006:  MSU removed the end date from the position. June 2006:  Successfully completed the AIS Help & Support Center Staff Rotation program. August, 2006:  Selected by The Kuali Foundation to lead the Kuali Documentation Team, a geographically-dispersed team of technical communicators, content publishers and information developers from multiple partner institutions around the country who collaborate to produce user guides, training materials, and online help for Kuali Financial Systems (KFS) software. September, 2006:  Single-handedly raised over $500.00 for the Muscular Distrophy Association (MDA) as the lone representative for the AIS Department for Michigan State University. November, 2006:  Delivered phase I of Kuali Financial System user guide and online help system. Scott's Documentation Team scored higher in project-wide, phase-end stakeholder surveys than any other Kuali team for overall quality and was favorably evaluated by an international expert. May, 2007:  Earned a certification in Team Management from the Society for Technical Communication with a specialization in leading geographically-dispersed, culturally-diverse teams. August, 2007:  Presented at the inaugural MSU IT Conference. The well-attended and well-received presentation, "Using Wikis For Collaborative Documentation Projects" covered Documentation Team & Project Organization, and included a demonstration of the Kuali Foundation wiki. September 2007:  Selected Team Leader of EBSP Technical Documentation, which included supervision of one of the first student employees on the project. Feeback December 2007:  Delivered all user documentation and online help for Kuali Financial System release 2.0. January 2008:  Promoted to Information Technologist II, Level 13. January 2008:  Selected to continue as Leader of the User Documentation, Online Help and Training for the Kuali Research Administration project. February 2008:  Joined the Employee Activity Committee at AIS, where duties have included Events Planning, Coordination, and Communications. March 2008:  Asked to participate in the User Interface subgroup for the Kuali Research Administration project working on usability and design. April 2008:  Served as Leader and Editor for KFS Implementation Guide for MSU and EBSP Sharepoint User Guide. March - May 2008:  Chosen to participate in the development and delivery of MSU’s first Enterprise Data Definition Standard, in cooperation with the Enterprise Information Stewardship group. June 2008:  Officially named Documentation Manager for both the Kuali Financial System and Kuali Research Administration projects. July 2008:  Successfully delivered the 1st release of Kuali Research Administration user documentation: KRA 1.0 User Guide.pdf.

About The Author

Scott Cooley is the author of pages found in this Solaris SaMBa web server space. Working as an Information Technologist for Libraries, Computing & Technology at Michigan State University in Administrative Information Services, Scott is an MSU staff employee (AIS Technical Writer) who works with web pages as part of his job. Scott is responsible for the creation and maintenance of this AFS-hosted folder area. It will be used for work-related network storage; web publishing; and testing of sgml, .html, xml, javascript and .css files; back-up of important data files such as online help and user manuals associated with the technical publications and instructional design job roles involved with software documentation and training for which he is responsible; and to remotely store files for web access and offsite work that may include access to presentation materials for client instruction purposes and other official University business.

Scott Cooley is an author of over 100 different books, manuals, guides, reports, online help systems, news articles, newsletters and web pages.Scott holds an A.B. degree in English from Albion College and the first Team Management Certification offered by the Society of Technical Communication ('07), with a specialization in "Successfully Managing Geographically Dispersed Teams and Managing Culturally Diverse Teams". He has more than 15 years of experience writing, editing, teaching and training in technical subjects, while specializing in software documentation, and currently works as an information technology consultant. He has held such positions as technical writer, technical editor, master trainer, principal documentation analyst, team leader, document controller, standards manager, and technical publications manager for many large-scale, high-profile software development projects in both the public and private sectors for various governmental agencies and businesses in Michigan. Since August 2006, Scott has led the Kuali Documentation Teams for both the Kuali Research Administration and Kuali Financial Systems projects, working as a project staff resource for the Kuali Foundation while employed by Michigan State University. Scott is also an accomplished poet, songwriter and multi-instrumentalist and is currently working on several CD projects. You can find out more about Scott at his web site,

Personal/Fun/Test Stuff

Fun At Work?

'04 AIS Chili Cookoff - Tied For 2nd Place

My First Dummies Book - MSU's Forms Tracking Utility For Dummies (PDF)

My First EAC Event Coordination Communication for the AIS Bowling Outing

2nd: July Ice Skating!

Keirsey Temperament Sorter Results

I ate rattlesnake! - Kuali Conference '07 AZ Photo w/ EBSP crew

TPS Report Cover Sheet.pdf

If Dr. Suess Was A Technical Writer.pdf

Copyright © 2008 by Scott R. Cooley, Webmaster, East Lansing, MI 48823.
is an affirmative-action, equal-opportunity employer.

Last Updated: 07/24/2008